Monday to Friday: 8.00 am – 6.00 pm
Thursday: until 7pm (Town Surgery)
(Routine and Emergency Appointments)
Saturday: 8.00 am – 12.00 pm (at St Sampsons)
Outside these times including Sundays and Bank Holidays If you need to see a doctor, please call any of our surgeries and you will be seen by our Out Of Hours (OOH) service (currently based at the Princess Elizabeth Hospital)
A complimentary appointment with the Practice Nurse is offered to new patients
6 week postnatal checks for mother and baby – Our GPs all strongly recommend these important postnatal checks. Please click here for more info about the checks.
Appointments can be made at the reception desk or by telephone. Do plan ahead so that you can see your own doctor whenever possible.
If you are too unwell to attend the surgery, please try to telephone before 10.00am. The receptionist will ask for brief details of the problem in order to help the doctor assess the urgency of the case.
Your personal doctor will make every attempt to visit you when you request. However, on occasion, a different doctor from the practice may attend. This is so that we can respond to emergencies with maximum speed while minimising disruption to the clinics.
Every patient has the right to request a second opinion on diagnosis and treatment.
The partners share the call-out duties with doctors of the other practices. The usual practice telephone number may be used at all times. The call will be answered by a member of a trained team of telephonists who will take details and relay your call to the doctor.
If you have a lot to discuss, please advise the receptionist who can give you a longer appointment, thus avoiding delays to other patients.
Please inform us as soon as possible so that we can give your appointment to someone else.
If you have an urgent problem, please make this clear to the telephonist, giving some details. Then we can definitely see you on the same day, although this may not be with your usual doctor.
Medications and repeat prescriptions
Prescriptions have to be approved and signed by your doctor. Ideally, please give 48 hours notice.
Should you have to telephone for a repeat prescription, please do so after 10.00am (when the switchboard is less busy).
In accordance with generally accepted good medical practice, we like to see patients on continued medication at regular intervals – usually three months. Prescriptions may be dispensed at the pharmacy within the surgery premises or taken to any other pharmacy on the Island.
Visitors and temporary residents are welcome to register with us for medical care. This can be achieved at short notice by attending our reception at the Surgeries or by phone or email